Frequently Asked Questions

I don't see the course(s) I registered for in Canvas. What should I do?

How do I "attend" my online class?

Do I need to access and log in to Canvas during scheduled days and times?

Do I need to access and log in to Zoom during scheduled days and times?

I've reached out to my instructor and have not received a response. What should I do?

Who do I contact if I have technical difficulties with Canvas?

Who do I contact if I have questions about my class or need help with my class in Canvas?

How do I add an online class after it has started?

I received an “add authorization.” How do I use it?

Technology Support and Resources

Online Student Support Center

The Online Student Support Center accessed via the Chaffey College website is a one-stop shop to access live services during business hours or on-demand information to get your questions answered! Visit the Online Support Center Now!

MyChaffey Portal

MyChaffey is Chaffey’s web portal providing easy access to registration, library resources,
important notifications, student email, and other information all through one single sign-on in
one location for all users.

If you have are having difficulties accessing your portal, please reach out to our IT Help Desk at 909-652-6789 or email helpdesk@chaffey.edu

Canvas

Canvas is Chaffey's Learning Management system. Learn more about Canvas by visiting our Intro to Canvas course for students or by watching the video below:

Zoom

Your instructor may hold office hours or other meetings using an online meeting platform called Zoom (also know as ConferZoom). This platform allows you to connect with your instructor and peers via video and/or audio. Take a look at the guides below for more information on getting started:

Zoom Guide for Students
Accessing Zoom inside of Canvas
Test your audio and video by joining a Test Meeting
Review how to share your screen

Borrow a Loaner Chromebook

To support the academic needs of our students, Chaffey College will be loaning (allowing students to borrow) Chromebooks to students on a first-come, first-served basis. If you already have access to a computer or laptop that meets your academic needs, please do not complete this form. However, if you need a loaner Chromebook to access online instruction and student support services, please fill out our Student Chromebook form.

Reduced Cost Internet Access/WiFi Resources

California Connects
- California Community Colleges students are eligible for this mobile hotspot service , powered by Sprint, which offers nationwide 4G LTE connectivity and allows users to connect up to 10 WiFi-enabled devices for up to 10 hours on a single charge for only $19.99 a month.
Verizon Student Deals
AT&T low-cost internet for eligible households
Guide, How to use your phone as a "hot spot